Overview
You have 30 days from the day your order is delivered to request a return. Once we receive and inspect your return, your refund is issued within 10 business days.
We want you to love what you ordered. If something doesn't fit or isn't right for you, we'll make returning it simple.
Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- Unworn, unwashed and unaltered
- In its original condition, with all tags still attached
- Free of stains, perfume, deodorant, makeup or pet hair
We cannot accept returns on gift cards or items marked as final sale at the time of purchase.
How to start a return
- Email us at support@gracefulfigure.com within 30 days of delivery. Include your order number, the item(s) you want to return, and the reason for the return.
- We'll reply within 1–2 business days with your return approval and the return address.
- Pack the item(s) securely and ship them to the address we provide. Please include your order number inside the package.
- Send us the tracking number once your return is on its way.
Please do not send items back without contacting us first. Returns sent without approval, or to the wrong address, cannot be processed.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. Original shipping costs are non-refundable.
We recommend using a trackable shipping service. We cannot be responsible for returns lost in transit without tracking.
Refunds
Once your return arrives, we'll inspect it and email you to confirm whether your refund is approved. Approved refunds are issued within 10 business days to your original payment method.
Depending on your bank or card provider, it can take an additional 3–5 business days for the refund to appear on your statement.
Items returned worn, washed, damaged or without tags may receive a partial refund or may be sent back to you.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email us at [support email] within 7 days of delivery. Please include your order number and a photo of the item.
We'll make it right with a free replacement or a full refund, including shipping. You won't pay anything to fix our mistake.
Exchanges
The fastest way to get a different size or color is to return your item for a refund and place a new order. That way your new item ships right away, without waiting for your return to arrive.
Order cancellations
You can cancel your order within 24 hours of placing it, as long as it hasn't shipped yet. Email us at [support email] with your order number and we'll issue a full refund. Once an order has shipped, it can't be canceled, but you can return it under this policy.
Contact us
Questions about a return or refund? We're happy to help.
- Email: support@gracefulfigure.com
- Response time: within 1 day, Monday to Sunday